Terms of Service

Application / Request for Services

By completing and submitting the application form, we acknowledge and agree that our request to be provided with the Services on the Terms of Service below is subject to Dathena’s review and acceptance. Such acceptance shall be communicated through electronic means. We further acknowledge and agree that (a) such acceptance will be deemed to have been communicated to and received by me in Singapore at the time when Dathena sends the electronic communication, and (b) the foregoing provision shall be a term of and be incorporated into the Terms of Service.

Part 1

These Terms of Service (“TOS”) governs the use of the Services (as described in Part 2 below) by the company or entity which made the application (“You”, “Your”). The Services are provided by Dathena Science Pte. Ltd. (“We”, “Us”, “Our”, “Dathena”). By using the Services, you agree to and accept these TOS

1. On-boarding Process


The Services will be on-boarded (i.e. tenant configuration) with or on your designated systems. As part of the on-boarding process, we will:

  • 1.1.1. be carrying out the work necessary to on-board the Services; and
  • 1.1.2. provide you with relevant instructions / directions.


You will cooperate and abide with reasonable directions from us in relation to the on-boarding and off-boarding of the Services. Failure to do so may result in us being unable to provide the Services.

2. Provision of Services


We will, in accordance with these TOS provide you with the Services, provided always that we reserve the right to modify, enhance, suspend and/or cease providing the Services, or any part thereof, at any time without any prior notice to you. We may from time to time update, upgrade or make changes to the Services, including to comply with any applicable laws and regulations.


The Services are not exclusive to you and we are entitled to offer the Services or comparable systems / services to third parties on such terms as we may deem fit. Except as provided in these TOS or approved by us, you shall not allow any other party to have access to the Services or assist any other party in accessing the Services or otherwise make the Services available to any third party.


The Services are available for use on a daily basis but not during scheduled maintenance or during times when the Services are being updated or repaired. Such operations are needed for ensuring or restoring availability, performance, data security, or manageability of the Services. We reserve the right to alter or extend the service hours from time to time and at any time. You acknowledge and accept that your access to and/or use of the Services may be interrupted, suspended or restricted where we provide these maintenance, support, update or other services in relation to the Services.


The Services, including the materials made available on or through the Services, are owned by, licensed to, managed or controlled by us. Subject to this TOS, we grant you a non-exclusive and non-transferable right to access and use the Services for your internal corporate purposes in connection with analysing the nature of your data, which of your personnel has access to your sensitive files and managing your Microsoft Enterprise licences (“Authorised Purposes”). All express or implied rights to the Services not specifically granted herein are expressly reserved to us


We shall have the absolute right and discretion to deny or restrict access to or use of the Services by any particular person without ascribing any reasons whatsoever. In such circumstances, we shall not be liable or held responsible to any party for denying or restricting access to or use of the Services.


You shall:

  • 2.6.1. only use the Services for or in connection with the Authorised Purposes;
  • 2.6.2. only allow the Services to be used by individuals who you have authorised or allowed to use it (“Authorised Users”), and in accordance with these TOS. You agree that we may limit the number of Authorised Users that you may have;
  • 2.6.3. require Authorised Users to comply with these TOS and ensure that we shall have the right to enforce or enjoy the benefit of all of the terms stated therein;
  • 2.6.4. be responsible for any Authorised User’s breach of these TOS;
  • 2.6.5. comply with all applicable laws and regulations with respect to your activities in connection with the Services;
  • 2.6.6. abide with all notices, instructions, policies, directives, guidelines or directions that may be given by us in respect of the use, access, security, maintenance, operation and provision of the Services;
  • 2.6.7. ensure that your network and systems comply with any relevant specifications provided by us from time to time; and
  • 2.6.8. be responsible for procuring and maintaining all network connections and telecommunications links from your systems to our data centres or computing resources, and for all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or telecommunications links or caused by the internet.


You shall not (and will not cause, permit or assist a third party to):

  • 2.7.1. use the Services to provide any third party with services comparable to the Services or otherwise license, sublicense, sell, resell, rent, lease, transfer, adapt, assign, distribute, display, disclose, reproduce, repackage, rebrand, post, communicate, use or otherwise commercially exploit the Services or any component thereof without our prior written permission;
  • 2.7.2. use in conjunction with the Services, any equipment, software, accessory and/or attachment other than that which has been supplied or approved in writing by us;
  • 2.7.3. modify, adapt, alter, disassemble, decompile, decrypt, reverse engineer or otherwise attempt to derive the source code or structure of the Services or any component thereof;
  • 2.7.4. attempt to obtain access to or interfere with our programs, software or data, or the programs, software or data of any other third party who uses the Services;
  • 2.7.5. circumvent, or attempt circumvent, any electronic protection measures in place to regulate or control access to the Services;
  • 2.7.6. make copies, disclose, transfer or make available, software or documentation provided to you in connection with the Services, unless reasonably necessary for operational security and use of the Services or expressly authorised by us to do so;
  • 2.7.7. interfere or attempt to interfere with the proper working of the Services or otherwise do anything that imposes an unreasonable or disproportionately large load on our services or systems;
  • 2.7.8. in your use of the Services, whether directly or indirectly, access, store, upload, distribute or transmit any viruses, Trojan horses, worms, software bombs or any other malware (collectively “Malware”), any malicious communications or anything offensive, defamatory, infringing of the rights of others or unlawful, or allow any other person to do so
  • 2.7.9. infringe any copyright or other intellectual property rights pertaining to the information, materials or resources made available through the Services;
  • 2.7.10. use or access the Services in any manner, for any purpose or to carry out any activity that may be prohibited under the governing law as stated in clause 16.2 herein (or any applicable regulation) or that violates any right of any person, including (1) intellectual property rights, rights of privacy, rights of personality; (2) to engage in fraudulent, illegal or suspicious activities and/or transactions, including fraud, money laundering and financing terrorism; and/or (3) in any manner inconsistent with these TOS;
  • 2.7.11. make available or use the Services as part of a service bureau, in connection with your products or services, or in a product or service that competes with our products or services;
  • 2.7.12. remove, alter or obscure any copyright notice or any other proprietary notice that appears on or in the Services;
  • 2.7.13. develop, distribute or sell any product or service capable of launching, being launched from or is otherwise integrated with the Services; and
  • 2.7.14. use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape”, “data mine”, “crawl” or in any way gather the Services or reproduce or circumvent the navigational structure or presentation of the Services without our express prior written consent.


Where we are required to collect, process or transform data (provided by you and/or the Authorised Users) in relation to the Services, we shall not be responsible or held liable for any inaccuracies, misrepresentations, or falsehoods contain therein. We rely on the data/information provided by or obtained from you, third parties and/or the Authorised Users and to the fullest extent permitted by law, disclaim all liability in respect of the content or results of the Services.


Where required by us and in relation to any third party software, products or content provided with the Services, you will accept and enter into agreements (for such third party software, products or content)which we may from time to time present to you, including but not limited to any End User Licensing Agreements (EULAs) from the proprietors or distributors of third party software.

3. Support


The Services do not include any enhancements and/or modification to the Services that you may require (including without limitation, specific functionality) to meet your operational needs, or any other ad-hoc services or request in relation to the Services.


We may provide you with limited assistance in connection with your use of the Service. All assistance is provided on a “when available” basis and we may, in our sole discretion, elect not to respond to your request for assistance. We do not promise that the assistance would be provided in a timely manner.

4. Warranties, Disclaimers and Indemnities




To the maximum extent permitted by law, we make no guarantee, representation or warranty and expressly disclaim liability (whether to you or any person):

  • 4.2.1. regarding the availability, appropriateness, timeliness, reliability, accuracy, completeness, accessibility, quality, operation or usefulness of any portion of the Services;
  • 4.2.2. that the Services will perform in an uninterrupted manner or be secure, error free or free from Malware or any other harmful components;
  • 4.2.3. that the Services will operate or function properly on your devices or operating systems or with any third party software;
  • 4.2.4. that the use of the Services will not harm or cause any damage to your data, devices or computing system;
  • 4.2.5. for any loss, damage or liability that you incur that is caused by or as a result of the use of the Services and/or any corruption, loss or deletion of any data or information (belonging to or provided by you) in the Services;
  • 4.2.6. for your reliance on or use of the Services and the information available through the Services;
  • 4.2.7. for failure, malfunction or breakdown of, or disruption to, the operation of our platforms and operations or any technology (on which the Services rely on, for any reason whatsoever, including without limitation, any accident, abuse or unauthorised modification of the Services by you and/or any third party that you authorise, any occurrences of hacks, cyber-attacks, distributed denials of service, errors, vulnerabilities, defects, flaws in programming or source code or otherwise, regardless of when such failure, malfunction, breakdown, or disruption occurs;
  • 4.2.8. loss of possession, hacking or theft of the your data from the Services;
  • 4.2.9. any prohibition, restriction or regulation by any government or regulatory authority in any jurisdiction of the operation, functionality, usage, storage, transmission mechanisms, transferability or tradability or other material characteristics of our technologies;
  • 4.2.10. for any errors, interruptions or other occurrence whatsoever arising out of any form of communications or other facilities not provided by us;
  • 4.2.11. for all other risks, direct, indirect or ancillary, whether in relation to our technologies and the Services which are not specifically or explicitly contained in or stated in these terms; and
  • 4.2.12. for any problem you report to us will be resolved or resolved to your full satisfaction.


The Services may use, require, facilitate access to, be provided by or made available through third party content, services, facilities and functions, including but not limited to information relating to the various types of Microsoft Enterprise licenses (collectively, “Third Party Material”). We do not control such third party content, services, facilities and functions and will not be held liable for any losses, damage, costs, fees or expenses arising out of or in connection with (a) your access to and use of such Third Party Material, or (b) our provision of the Services to you using and/or relying on the Third Party Material. We make no representation, warranty or guarantee in relation to any Third Party Material, including, without limitation, to the satisfactory quality, accuracy, completeness, correctness, currency, timeliness, reliability, availability, title, quality, merchantability, interoperability, security, fitness for a particular purpose, and non-infringement of the Third Party Material. We further do not endorse any third party who provides the Third Party Material


You agree that our Services are not intended to be a substitute for any professional judgment and you (and/or your Authorised Users) are to exercise due care and caution in using the Services and any data or information received through the Services. You shall be solely responsible for all decisions and actions taken or not taken resulting from or in any way related to the use of the Services and data or information transmitted or received through the Services


You acknowledge and agree that we are reliant upon and not responsible for, the accuracy, veracity or truthfulness of any information and data received from you or any third party source, and accordingly our Services and the results thereof do not constitute any endorsement, guarantee or certification on our part that any information provided is safe, trustworthy and/or reliable.


Internet communications may be susceptible to interference or interception by third parties. Such interference or interception may include cyber-attacks, distributed denials of service or errors, malicious exploitation of defects or vulnerabilities associated with the source codes associated with the Services. Where appropriate, we may use available technology to protect the security of the Services. To the maximum extent permitted under applicable laws, we make no warranties that the Services is free of interference or interception by third parties, or other unauthorised software, and disclaim all liability for the security, authenticity, integrity or confidentiality of any transactions made through the Services.


You shall indemnify and at all times hold us (including our related corporations, affiliates, officers, directors, employees, agents and contractors) harmless from and against all actions, proceedings, claims, demands, losses, damages, costs, liabilities, full legal costs and other expenses of any nature which may be made or brought against or suffered or incurred by us or asserted against us by any person, party or entity, whether directly or indirectly, in respect of:

  • 4.7.1. any breach of the provisions of these TOS, or any act or omission which results in such a breach, whether by you, your employees, agents or contractors, or any such person who you allow to access the Services (including the Authorised Users);
  • 4.7.2. your use and access of the Services;
  • 4.7.3. our reliance on information, data or records provided by you or the Authorised Users
  • 4.7.4. your or the Authorised Users’ violation of any applicable law or the rights of any third party; and/or
  • 4.7.5. the occurrence of any event due to your or the Authorised Users’ act, omission or default which compromises the security or integrity of the Services.

5. Assignment, Novation and Variation


You shall not transfer or assign any of your rights or obligations under these TOS without our prior written consent. We may, by notice in writing to you, transfer or assign any of our rights, or novate any of our rights and obligations, under these TOS. Your acceptance of these TOS shall constitute your consent to such assignment, novation or transfer. You shall sign such documents presented to you to effect the transfer, assignment or novation. If you are unable to execute such documents for whatever reason, we may terminate these TOS with immediate effect.


You agree that we may amend and/or vary these TOS from time to time and at any time. Any amendment to or variation of these TOS would take effect 5 days after we have notified you of the changes

6. Publicity


No press release, public announcement(s) or disclosures to the public or media of any information relating to the Services may be made by you unless we have given you our prior written consent.

7. Confidentiality


You shall, at all times, keep confidential all information provided by us or on our behalf that is marked or is by its nature confidential or proprietary (“Confidential Information”). You shall not disclose or permit to be disclosed the Confidential Information to any third party without our prior written consent. You shall not use the Confidential Information other than for purposes sanctioned by us or allowed under these TOS. You may permit your employees to have access to the Confidential Information, but only on a need-to-know basis. You undertake to ensure that these employees are made aware of the confidential nature of the information and are similarly bound to keep it confidential. You shall promptly inform us about any unauthorized disclosure or use of the Confidential Information. These obligations of confidentiality do not apply to information that is publicly available, already in your possession without confidentiality restrictions or required to be disclosed by order of a court or the relevant governmental authorities.

8. Intellectual Property


As between us, you acknowledge and agree that all rights, title and interest (including but without limitation to intellectual property rights) in and to the Services (including the underlying software and any software or documentation made available to you through the Services, which includes any modifications or derivative works associated thereto), and our trademarks, names and logos, processes, know-how, data, documents and any other materials created or provided by us or obtained from us in connection with these TOS (“Dathena IP”) belong exclusively to us. Dathena IP shall not be reproduced, modified, adapted, distributed, published, translated, altered, displayed, uploaded, broadcast, transmitted or hyperlinked in any manner and in any form without our prior written approval. You shall not challenge the validity or our ownership of or right to the Dathena IP. Except for the rights granted to you under these TOS, you shall have no other rights, title or interest in or to the Services (including any software or documentation made available to you through the Services) and to Dathena IP.


Unless otherwise agreed to in writing by us, you shall not:

  • 8.2.1. combine, merge, subsume or otherwise, whether directly or indirectly, incorporate or permit to be incorporated the whole or any part of the Services and/or Dathena IP into another software, database, program or service not authorised by us;
  • 8.2.2. decompile, permit to decompile or assist others to decompile the software, technology and/or data or any part thereof used by us to provide the Services; and
  • 8.2.3. create, cause to be created or permit to be created any derivative works based on any of Services and/or Dathena IP


We make no warranties or representations whatsoever in relation to the Dathena IP. We are not liable for any damages, loss, expenses or costs in the event that the Dathena IP or any part of it infringes or is alleged to infringe the rights of any third party. We will have control of all proceedings in any court of law or tribunal in respect of any infringement of the Dathena IP. If we wish to bring or defend such proceedings, you will, at our request, render such assistance as we may reasonably require of you in relation to such proceedings.


Without prejudice to Clause 9.1 above, you acknowledge and agree that all of the benefit, right, title and interest in and to all Foreground IP, including the right to sue for damages and other legal and equitable remedies in respect of infringement and all other rights of action, powers, and benefits arising from ownership of the Foreground IP, shall be the sole and exclusive property of Dathena, and shall constitute Dathena IP. “Foreground IP” shall mean all rights to inventions, patents, know-how, trademarks, registered designs, copyright and related rights, database rights, design rights, trade secrets, confidential information, rights to use and protect confidential information, in each case whether registered or unregistered, including any rights to apply for and be granted applications for any of the foregoing and any renewals or extensions of, and rights to claim priority from, those rights, and any similar right recognized from time to time in any jurisdiction, together with all rights of action in relation to the infringement of any of the foregoing, that is generated, invented, developed, obtained, reduced to practice or produced during the course of, or as a result of, these TOS.

9. Data protection


We acknowledge that all data provided, submitted or made available by you and which is then collected, stored, processed by the Services or which are hosted within our servers or on IT infrastructure does not belong to us, and is and will remain your property or the property of the Authorised Users as the case may be. Accordingly, you shall be responsible for any data and the content of any database made available by you in connection with the Services, and for the selection and implementation of procedures and controls regarding access, security, use and transmission of the data. Notwithstanding any of the foregoing, you permit us to use any and all data (not being personal data) provided, submitted or made available by you (including all file metadata and user behaviour data) for (a) our research & development activities, (b) improving our algorithms, and/or (c) improving or enhancing the Services.


Your use of the Services signifies that you consent to us and/or our service provider(s) storing and processing (including the inspection, reproduction and storage of the contents of any files you provide) the data for the purposes contemplated under these TOS, including facilitating your use of the Services. You acknowledge that we are providing the Services from Singapore, and that our servers and IT infrastructure may be located outside of Singapore. Any data that are provided, submitted or made available by you may be processed and stored in Singapore and/or outside of Singapore. Notwithstanding the foregoing, you acknowledge and agree that we are entitled to store, transfer, process and make copies of the data in any jurisdiction that we deem fit.


You acknowledge and agree that the Authorised Users shall have the discretion to display, disclose, transfer, or share the data with any party the Authorised Users so decides and that we, whether acting on the Authorised User’s instructions or otherwise, shall be permitted to display, disclose, transfer, or share the data with any party which accesses our systems with the proper or recognised access codes. We shall not be responsible or held liable for such display, disclosure, transfer and sharing of the data (including, without limitation, the accuracy, representation or truth of the contents therein).


You shall comply with the Personal Data Protection Act 2012 (“PDPA”) and/or any other applicable law relating to data privacy and confidentiality. You shall be responsible for ensuring that all relevant data privacy and confidentiality requirements have been met in respect of the data. You will also not cause us to be in breach of the PDPA and/or other applicable data privacy and confidentiality laws


You agree that in relation to any personal data which you disclose to us or which we process in connection with your use of the Services:

  • 9.5.1. we are your data intermediary processing your data on your behalf; and
  • 9.5.2. you represent, warrant and undertake to us that you have obtained (and will continue to maintain) all necessary consents from the Authorised Users to the collection, use, disclosure, processing and transfer of his/her personal data to or by us for the purposes contemplated under these TOS, including facilitating your use of the Services, and that such consents have not been withdrawn or, if applicable, that you are duly authorised to consent on behalf of such individuals to such collection, use, disclosure, processing and transfer and you hereby so consent on their behalf. In this clause, “transfer” shall include, but is not limited to, the transfer of personal data to locations within or outside of Singapore for such purposes necessary for the provision of the Services.

10. Cybersecurity


You shall ensure that you will have administrative, organizational, physical and technical safeguards to protect against any loss of data, unauthorised or unintended migration of data to unauthorised external computing environments or devices, security breaches or suspected security breaches, unauthorised disclosure, access or use of data, and any other breach involving the compromise of data in your possession.


You shall ensure that your staff (including paid full or part-time staff or voluntary staff) and any replacements for such staff receive adequate cybersecurity awareness training to enable them to operate the Services to the reasonable standard as we may recommend to you from time to time.

11. Liability


In no event will either party be liable to the other or to any third party for any special, indirect, incidental, consequential damage of any nature whatsoever including any indirect loss of profits, loss of revenue, business interruption, loss of goodwill, anticipated savings or business, pure economic loss, loss / corruption / damage of data, loss of opportunity and/or expectation loss, arising out of or in connection with:

  • 11.1.1. These TOS or use of the Services, even if foreseeable or where it has been advised of the possibility of such damages
  • 11.1.2. any loss of access to or use of the Services, howsoever caused;
  • 11.1.3. any inaccuracy, incompleteness, error or omission in the transmission of the Services;
  • 11.1.4. any delay or interruption in the provision of the Services; or
  • 11.1.5. any decision made or action taken by you or any third party in reliance on the Services.


Our liability to you, whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any and all losses, damage or liabilities caused or arising from any breach, failure or default to perform any of our obligations (whether arising under these TOS or at law) shall not exceed S$100.00.

12. Force Majeure


We use cookies foaNeither Party shall be liable for any loss, damage or penalty resulting from delays or failures in performance of their obligations under these TOS if the delay or failure results from events beyond the reasonable control of either Party (a “Force Majeure Event”). For the purposes of these TOS, Force Majeure Events shall include, but are not limited to, acts of God, war, hostility, invasion, act of foreign enemies, rebellion, revolution, riots, civil war, disturbances, requisitioning or other acts of civil or military authority, laws, regulations, acts or orders of any governmental authority, body, agency or official, fires, inclement weather, rain or floods (however caused), strikes, lock-outs or other labour disputes, epidemics, pandemics, outbreaks, embargoes, breakdown of equipment, plant or machinery (including, but not limited to, data centre, telecommunications systems and utility services) or other catastrophes affecting the availability of materials or labour necessary for the performance of these TOSr the following purposes:



Either party may terminate these TOS and the provision or receipt of the Services at any time without giving any prior notice and without having to ascribe such termination to any cause or provide any reason for the termination


If you wish to terminate the Services and these TOS, please follow the instructions on the user interface to access the Tenant Management panel on the user interface and click the “Delete Account” button.


Termination of these TOS shall be without prejudice to any accrued rights of either party and shall not affect obligations which are expressed not to be affected by termination. At the end of the provision of the Services, we will commence off-boarding of the Services, including the deletion of your account and all data related to your account. You shall facilitate the off-boarding process, including at our request, destroying and/or returning to us all software and documentation provided in connection with the Services, uninstalling the Services (or any component thereof) from your computers or systems, and/or allowing us to access your computers or systems (remotely or otherwise) to uninstall the Services (or any component thereof) or verify that you have uninstalled the Services (or any component thereof).



The provisions of these TOS, including the schedules, form the entire agreement between us in relation to the Services. No amendments, alterations, additions or deletions shall be made to these TOS unless the same is agreed to by the parties in writing. These TOS are for the benefit of and binds the parties and their successors and assignees. A waiver of a party’s rights shall be in writing and shall not prevent the party’s further exercise of the same or any other right. A failure or delay of us to enforce compliance with any term or condition of these TOS shall not constitute a waiver of such term or condition. The invalidity, illegality or unenforceability of any part of these TOS shall not affect the validity, legality and enforceability of other parts. Nothing in these TOS creates a joint venture, partnership, relationship of employment or agency between the parties. Neither party has authority to contract on behalf of or bind the other. The rights and remedies under these TOS are cumulative and not exclusive of any other right or remedy provided by law or equity.


These TOS shall be governed by and construed in accordance with the laws of the Republic of Singapore. No third party shall have any right to enforce or enjoy the benefit of any of the provisions of these TOS under the Contracts (Rights of Third Parties) Act (Cap. 53B) of Singapore, as may be modified, amended or supplemented from time to time.


In the event of any dispute arising out of or relating to these TOS, we will have the right to elect to resolve the dispute by submitting the dispute to Court or arbitration. If a dispute is to be submitted to Court, parties agree that the Courts of Republic of Singapore shall have exclusive jurisdiction. If a dispute is to be submitted to arbitration, arbitration shall be conducted in Singapore in the English language, before ONE (1) arbitrator and in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference into these TOS.

Part 2

Service Description: Dathena optimizes your Microsoft 365 license costs by suggesting which licenses your employees should be assigned to between Microsoft 365 E3 and Microsoft 365 E5. Dathena will connect to your Microsoft Tenant and will analyse a sample of your data in order to understand which of your employees have access to sensitive data. Dathena will then predict the risk associated with each of your employees. Dathena considers that your employees at risk should be assigned E5 license whereas your less sensitive employees should be assigned E3 license. This is based on the set of security features available in each license plan. You should adjust this recommendation based on your risk appetite and regulatory constraints.

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