Why Businesses Rely

Frequently Asked Questions

 

About Dathena

1. I want to know more Dathena and your partners. Where can I find more information about you?

To learn more about Dathena, you can find information on the About Us section or see what ForbesGartner and TechCrunch have written about us.

2. I want to speak with someone from Dathena.

You can get in touch with us through our Contact Us form and we will get back to you to answer any questions you might have.

3. I want to see a more detailed demo of the product before I subscribe. Can I do that?

Of course! Refer to the previous question to get in touch with us and request a live demo. Our team will also be able to answer any further questions during the call.

 

Free Trial & Subscription

1. What happens when I sign up for a free trial?

Once you sign up, you will receive an email within 24 hours with the information necessary to connect to our product. Once you connect your data source, Dathena will analyze your data and notify you when your results are available.

2. Do I need to use a credit card to get my free trial?

No credit card information is required to start your free trial.

3. What happens when my free trial expires?

Once your free trial is over, a message will appear in your account and your dashboard will be unavailable until you purchase a subscription. By clicking on "Contact Us", a notification will be sent to our team. We will contact you and guide you on how to subscribe to our product.

Once your free trial is over, a message will appear in your account and your dashboard will be unavailable until you purchase a subscription. By clicking on "Contact Us", a notification will be sent to our team. We will contact you and guide you on how to subscribe to our product.

 

Privacy & Security

1. Is the data I share with you secure?

Dathena’s solutions are all deployed on Microsoft Azure, allowing us to benefit from Microsoft’s security to encrypt all traffic in transit with the different data sources supported. Additionally, Customer Data is encrypted at rest. This is enabled by a single-tenant architecture approach, which guarantees data integrity and maximum security.

You can read more about Microsoft’s Security protocols here. You can also find more information about our security practices here.

2. Will Dathena have access to all my data?

No. Free trials only analyze the data that was modified over the past 6 months. Once you subscribe, the volume of data analyzed increases to 12 months. Additionally, all file content is deleted from Dathena’s servers once the analysis is complete.In the case of our “External File Sharing Management” solution, Dathena can view all the files shared through Microsoft Teams.

3. What does Dathena do with my data?

Dathena collects the metadata of your files and the user accesses, allowing us to identify which files and users to analyze. Dathena does not alter your data or download it locally. Note that the content of all your files is deleted from Dathena’s servers once the analysis is complete.

For additional information on the information we collect and how it may be used, please review our Privacy Policy.

 

 

Product Questions